Shipping policy

Customers who wish to change their scheduled shipping date must notify Origin USA Support via email within one (1) business day after the order has been paid.

In such cases, shipping will proceed on the original date selected at checkout.

Requests to hold or postpone shipping may incur additional fees, depending on the courier’s policy and your shipping location.

CHANGE OF SHIPPING ADDRESS

To request a change of shipping address, customers must email Origin USA Support no later than one (1) business day after payment has been completed.

Requests that do not meet this timing requirement may be declined, and the order will be shipped to the original address provided at checkout.

Changes to the shipping address may be subject to additional courier fees, depending on the area or region.

OWNERSHIP, RISK, AND PROOF OF DELIVERY

By placing an order with Origin, the customer acknowledges and agrees that ownership (title) of the Products passes to the customer immediately upon successful payment and order confirmation, regardless of the date of dispatch or delivery.

Upon Origin’s acceptance of the order and issuance of an order confirmation, the Products become the property of the customer, and the customer assumes all risk of loss, theft, or damage thereafter, including during transit and upon delivery to the address provided.

Delivery shall be deemed completed once the courier or delivery partner records the order as “Delivered” to the address supplied at checkout—whether or not the customer is personally present to receive it. Such confirmation constitutes conclusive proof of receipt and fulfillment of Origin’s delivery obligations.

Origin shall not be liable for any claim of non-receipt or loss once delivery has been confirmed by the courier’s tracking system or signed proof of delivery. Any disputes or chargebacks raised after such confirmation shall be deemed fraudulent, and Origin reserves the right to contest and report such claims to the relevant payment